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KNOWLEDGE MANAGEMENT
Mainly knowledge management is too focused on information systems. These are the tools that are necessary to retrieve and store the data. Information is what is placed into a machine, knowledge is the employee who uses it for his development and the company benefits from his productivity. However, this is dependant on if you can access it at all from the corporation database in the first instance. For example, when working for a large international corporation. I wanted to borrow a few books from their corporate library which you could only get in the USA. I emailed the corporate library, I was informed that even though they were the parent company and its was one of their branches, I still couldn't borrow their books. This defeated the object of access and knowledge in one go even across a pond because of protectionism from a source such as the corporate library, just imagine trying to get information then from an employee. Another case study of this is when your actually giving information to a recipient who could benefit from your experience as Example 1 shows. There is a dilemma in the corporate world of employees being too busy working to take time to learn new things that would benefit the company. Even if employees tried to use their knowledge or "business talk" it is not heard because its seems to be universally accepted to be anti-intelligent in societies unless it operates to extremes in people on the sliding scale of stupidity to genius and nothing inbetween these spectrums. For example, in an article entitled "Ignorance is bliss for the truly inept" it stated two USA psychologists "....discovered incompetent people have no idea how inept they are. They found whereas people who can do things well underrate their abilities, the truly incompetent remain in blissful ignorance. They say those who really were in the top third tended to under-estimate themselves because in absence of information about how well others do, highly competent people tend to assume that others are just as competent. When showed other people's work however, the competent soon revised their opinion of themselves but the incompetent did not..." (1) Pages 1 of 4
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